Zero To I.T. Hero FAQ’s

How long does it take to finish the program?

The training is self-paced, which means students can train whenever they like. Although this program is self-paced, we fully expect all students to complete the entire program in 16 weeks.

When do I start the program?

Right now! It is a 100% online program - you train whenever and wherever.

How long do I have access to the self paced program?

After enrolling, you have unlimited access to this program for 16 weeks.

Can I finish the program in any order?

Although, we have a certification roadmap that we use for all our students. This roadmap has allowed our students to flourish in the program.

What if I have a question? Is there somebody I can talk with?

Yes!  In fact we have a dedicated chat for students and a private student group, if you ever get stuck we'll be there to help!

What if I am unhappy with the course?

We would never want you to be unhappy! If you are unsatisfied with your purchase, contact us within 14 days of enrollment. If you've used less than 50% of any course we'd be glad to refund you

How long do I have access to the live training? 

From the day you enroll until 16 weeks thereafter

Do I have to complete the bonus training?

No, although we would advise you complete them.

What certifications are included? 

Exam Vouchers will be given for CompTIA exams only.

I purchased exam insurance, how many retakes does that cover?

You’ll have one additional retake per exam.